F

FiscusFlow

Frequently asked questions

Back to site

Support

Frequently Asked Questions

Quick answers about tracking, sync, subscriptions, security, exports, and monthly reports.

How does the app detect transactions automatically?

On Android, FiscusFlow can read supported bank and card SMS messages, extract the transaction details, and store them locally first. For eligible trial and subscribed users, supported data can then sync to the cloud in the background.

Why did an SMS transaction not appear?

The common reasons are missing SMS permission, battery restrictions blocking background work, unsupported sender format, or a message being treated as non-transactional. Reopening the app and using SMS recovery can help in many cases.

Will the app work without internet?

Many local Android flows can still work without internet, especially local transaction handling. Cloud sync, subscription refresh, and some cloud-backed sections may wait until internet access returns.

What is local-first sync?

Local-first means supported transaction data is stored on the device first for speed and reliability. Cloud sync happens afterward instead of blocking the transaction flow.

Do free users get cloud sync and backup?

No. Free mode mainly focuses on core device-based usage. Trial and subscribed users get cloud sync for the supported premium flows.

What is the difference between Free, Basic, and Pro?

Free covers the basics on device. Basic adds cloud sync and backup. Pro includes everything in Basic plus premium AI features such as AI Forecast and the AI Finance Assistant.

How does AutoPay work for subscriptions?

The first subscription payment sets up a recurring mandate. Future renewals are charged automatically unless the subscription is cancelled or fails.

Can I protect my balance with PIN or biometrics?

Yes. The app supports PIN protection for sensitive balance viewing and can use fingerprint or face unlock on supported devices as a convenience option.

Can I export my transactions?

Yes. The transaction page supports Excel export for raw transaction data and a monthly PDF report for a more polished summary.

What is included in the monthly PDF report?

The monthly PDF report includes total spend, total credits, net cash flow, average daily spend, top categories, top merchants, trend highlights, and a transaction appendix for the selected month.

How can I improve SMS tracking reliability on Android?

Keep SMS permission enabled, allow notifications, disable restrictive battery optimization, and allow auto-start or background activity on devices that aggressively stop background work.