Refund Policy

1. General Policy

FiscusFlow is a digital subscription service. Refunds are reviewed case by case and may depend on the purchase channel, payment provider rules, app store rules, applicable law, and the reason for the request.

2. Cases Where Refunds May Be Considered

• Duplicate payment for the same subscription period.
• Incorrect charge caused by a technical or billing error.
• Payment completed but premium access was not activated after reasonable troubleshooting.
• Other cases required by applicable consumer law or billing-provider rules.

3. Non-Refundable Situations

• Partial use of a billing period after subscription access was available.
• Failure to cancel before renewal where the billing provider allows self-service cancellation.
• Device restrictions, denied permissions, battery settings, or unsupported SMS formats that limit optional features but do not prevent core access.
• Requests made without enough payment information to verify the charge.

4. Request Window and Information Needed

Please raise refund requests within 7 days from the transaction date where possible. Include your registered email, payment date, amount, transaction/reference ID, purchase channel, and a short explanation. Do not send OTPs, banking passwords, card PINs, or full card details.

5. Processing Time

If approved, refunds are generally processed to the original payment method within 5 to 7 working days after approval, subject to the bank, app store, and payment provider timelines.

6. Contact

For refund requests, contact info@finasstcorp.com.